Customer Services Administrator

We are partnering with a locally based facilities management company, who have a five-star reputation within their marketplace, to find a full-time, Customer Service Admin to join their team in Solihull on a Temporary Basis

This role is based onsite, 37 hours per week with shift patterns being 8am- 4pm.

Your suitability for the Customer Service Admin position:

• Strong interpersonal skills.
• Confident communicator both verbally and written.
• Excellent customer service skills and ability to listen effectively.
• Adaptable, organised, and methodical approach.

Key responsibilities for the Customer Service Admin position:

• Manage requests via phone, email etc within timescales.
• Record information in all internal systems with effective use of technical triaging to assist in allocating work orders right first time, ensuring client notes are updated accurately.
• Monitor and redirect incoming emails and action any requests.
• Process internal and external escalations.
• Act as the first point of contact for all inquiries to enable complaints to be resolved as quickly as possible.
• Manage required processes end-to-end.
• Liaise with subcontractors and field management team to ensure schedules are adhered to and completed within set service level agreements.

Key benefits of the Customer Service Admin position: 

• On site Parking
• Pension scheme 
• Hour Lunch break

We would like to thank you for taking the time to apply for the role of Customer Service Admin. Please submit your CV and we will be in touch.
To hear more about the Customer Service Admin role, call Kirstie or Michael on 0121 705 0077.
By applying for this position, you will automatically be registered as a candidate with KC Group Recruitment. KC Group Recruitment acts as an employment business when supplying temporary staff and an employment agency for introduction on permanent employees. Please visit our website for more information and to view our Privacy Policy. 
 
 
Job Types: Temp to perm, Fixed term contract